Return Policy – Yumzz.pk

At Yumzz, your satisfaction is our top priority. To ensure you enjoy a smooth shopping experience, we offer a 15-day return and exchange policy on eligible items. 

Please read the details below carefully before placing your return or exchange request.

Exchange Policy

1. Wrong Item Received

  • If we mistakenly sent you the wrong item and you’d like to exchange it quickly, we will generate a return slip for you.

  • You will need to drop off the parcel at the relevant courier office.

  • If you prefer a reverse pickup, please note that it may take up to 10–12 working days, as per the courier company’s policy.

2. Ordered Wrong Item

  • If you placed an incorrect order by mistake, you will need to ship the product back at your own expense.

  • Once we receive the product, you may request an exchange or store credit.

3. Exchange Window

  • You can exchange your products within 15 days of delivery.

  • Exchanges are subject to stock availability.

  • Please note: this process may take 5–7 working days.

Return Policy

1. Conditions for Returns

  • Products must be unused, unworn and unwashed.

  • All tags, labels and original packaging must be intact.

  • Items must be returned within 15 days of product receipt.

2. Non-Returnable Items

  • Clearance or sale items.

  • Personal care or hygiene-related products.

  • Customized or personalized orders.

3. Refund Process

  • Once we receive your returned item, our team will inspect it.

  • If approved, refunds will be processed within 5–7 business days.

  • Refund options include:

    • Bank Transfer

    • Easypaisa / JazzCash

    • Store Credit

📌 Note: Rs.200 will be deducted from the total refund amount to cover processing charges.

Important Notes

  • Return or exchange shipping fee is paid by the customer.

  • Delivery charges are non-refundable.

  • A size/specs variation of up to 1 inch is considered acceptable as per international standards.

  • Yumzz.pk reserves the right to update this Return & Refund Policy at any time without prior notice.

Need Help?

For return & refund queries, contact our Exchange Department:
📞 +923197840412
📧 support@yumzz.pk

      To exchange or return your item or items, simply follow these steps:

Fill out the Return Form and send it back with your return package if you would like to exchange or return any part of your online order.
Don’t have a Return Form? Kindly download one by clicking the link below.

1. Please fill out this form
Include the completed Return Form with your return shipment if you would like to return or exchange any of the items you ordered.

2. Repackaged goods
Ensure that your return package includes the item(s) in their original condition along with the Return Form.

3. Ship to
The customer must return the item(s) at their own cost using a traceable delivery method, such as a courier or registered mail, to the following address: